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A Journey Into Paradise

TripAdvisor Names Gran Porto Real a Resort of Excellence

13 September, 2012

Yahoo! Finance reported that the Gran Porto Real Playa del Carmen has received TripAdvisor’s important distinction,being named a Resort of Excellence for its outstanding customer service. TripAdvisor’s Certificate of Excellence is only bestowed upon the best resorts and is based on positive feedback from visitors.

The accolade was designed to honor outstanding performance worldwide in the hospitality industry and is only given to establishments that receive consistent high ratings by customers on TripAdvisor.com. Only around 10 percent of accommodations that are listed on TripAdvisor ever receive this award,which requires businesses to maintain an overall customer rating of at least four out of five. The award also takes into account the overall volume of reviews received every year.

“Nothing is more important to all of us at Real Resorts than our guests’ satisfaction,” shared Fernando Garcia,who is managing director of Real Resorts. “To receive this recognition from the subscribers of TripAdvisor.com is truly a tribute to our entire staff,each of whom diligently works to ensure guest happiness and comfort during their stay at the Gran Porto Real. We are delighted by this honor!”

The award also takes into account the consistency of reviews relating to various aspects of the resort and its facilities,which are some of the best available in Playa del Carmen real estate. Situated in the heart of Mexico’s stunning Riviera Maya overlooking the country’s Caribbean Coast,the Gran Porto Real offers guests an all-inclusive family-friendly resort where all rooms are suites.

The Gran Porto Real resort is also located just a short distance away from lively downtown Playa,which is home to a wide variety of excellent shopping,dining and other amenities. There are plenty of activities available for the entire family,including dolphin experiences,a kid’s club and golf,among many more.